Cookies Policy | Lucky Dreams Casino

About cookies

Cookies are small text files placed on your computer, mobile phone, tablet or another device when you visit a website. They allow a website to recognise a device and remember certain information about a visit. Some cookies are stored only for the duration of your browsing session. Others remain on your device for a set period or until you delete them.

Lucky Dreams Casino may also use related technologies, such as pixels, tags, software development kits, local storage and device identifiers. These technologies can perform similar functions to cookies, including remembering preferences, helping pages load correctly, measuring website activity and supporting security. In this policy, we use the term cookies to refer to cookies and similar technologies unless we state otherwise.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with other information associated with your account, device or use of our website. Where this occurs, we handle the information in accordance with our Privacy Policy and applicable Australian privacy requirements.

Why we use cookies

To make the website function properly and provide requested services.
To keep your session active and remember selected settings.
To support account security, fraud prevention and the detection of unusual activity.
To understand how visitors use the website and identify areas for improvement.
To remember consent choices and cookie preferences.
To deliver content, communications or advertising that may be more relevant to users, where permitted.
To help us maintain website performance, reliability and compatibility across devices.

Types of cookies we may use

Strictly necessary cookies

These cookies are needed for core website functions. They may support navigation, account access, secure areas, session management, identity verification processes and other features that you request. Without these cookies, parts of the website may not operate correctly. Because they are necessary for the operation and security of the service, they generally cannot be disabled through our cookie preference tool.

Functional cookies

Functional cookies help the website remember choices you make, such as language, region, display preferences or other settings. They can make your experience more convenient by reducing the need to enter the same information repeatedly. If you disable these cookies, some preferences may not be remembered and certain features may be less personalised.

Performance and analytics cookies

These cookies help us understand how visitors interact with the website. They may collect information about pages viewed, links used, time spent on pages, general device information and technical errors. We use this information in an aggregated or otherwise controlled form to monitor performance, improve navigation and develop our services. Analytics information is not intended to identify you personally unless combined with information we already hold for a lawful purpose.

Advertising and marketing cookies

Where used and permitted, advertising or marketing cookies may help measure campaigns, limit repeated advertisements, understand which content is of interest and present more relevant information. These cookies may be placed by us or by third-party service providers working on our behalf. You may be able to refuse this category through the cookie preference tool or your browser settings. Refusing these cookies may not remove all advertising, but it can make advertising less relevant.

Security and compliance technologies

Some technologies are used to protect the website, our users and our services. They may help detect automated activity, account misuse, fraud, payment risks, suspicious behaviour or attempts to bypass technical controls. These technologies can collect information about a device, browser, network connection or interaction with the website. They are used for security, compliance and risk management purposes and may be necessary for access to certain services.

Third-party technologies and information sharing

Some cookies or similar technologies may be provided by third parties, such as website hosting providers, analytics providers, security services, payment or identity service providers, advertising partners and technology suppliers. These providers may process information on our behalf or act independently under their own privacy policies. The technologies used can change as our website, systems and service providers develop.

Third-party providers may collect information such as an online identifier, IP address, device type, browser details, approximate location, pages visited, referral information and interactions with website content. The information collected will depend on the particular technology and the settings applied to your device. We take reasonable steps to use service providers that are appropriate for their role and to require suitable handling of information where applicable.

Cookies may also support links to third-party websites, applications or social media services. If you follow a link or use a third-party feature, that third party may use its own cookies and collect information under its own terms. We do not control third-party websites or their privacy practices. You should review the relevant third party's information before using its services or providing personal information.

Information collected through cookies

A unique cookie, device or advertising identifier.
Browser type, operating system, screen settings and device information.
IP address and general location information derived from it.
Pages visited, actions taken and the date and time of activity.
The website or campaign that referred you to our website.
Technical information about errors, loading times and website performance.
Your cookie consent choices and other selected preferences.

We may combine cookie information with information obtained from your account, customer interactions or other lawful sources. This can help us secure accounts, provide services, understand usage and meet legal or regulatory obligations. We do not use cookies to remove your ability to make responsible choices about gambling. Account and service information may be subject to additional checks and requirements described in our other policies.

Your choices and managing cookies

When available, our cookie banner or preference tool allows you to accept or reject optional cookie categories. You can change your preferences at any time by using the cookie settings link on the website or by clearing stored preferences and making a new selection. Strictly necessary cookies may continue to operate because they are required for core functions, security or compliance.

You can also manage cookies through your web browser. Most browsers allow you to view stored cookies, block cookies, delete existing cookies or receive a warning before a cookie is saved. Browser controls vary between providers and devices, so you should check your browser's help information for instructions. If you use more than one browser or device, settings may need to be applied separately.

Open the privacy, security or content settings in your browser.
Review the available cookie and site-data controls.
Choose whether to allow, block or delete cookies.
Clear existing website data if you want to remove cookies already stored.
Revisit your settings if you use a different browser, device or user profile.

Disabling or deleting cookies may affect your experience. You may be logged out, lose saved preferences, need to repeat certain choices or be unable to use some account and website functions. Blocking cookies can also affect security checks and may prevent parts of the website from working as intended. For this reason, we recommend retaining strictly necessary cookies.

Cookie duration

Some cookies expire when you close your browser. These are known as session cookies. Other cookies remain for a longer period, subject to their purpose, settings and applicable requirements. The length of time a cookie remains on your device can vary between technologies and providers. We review cookie use from time to time and seek to retain information only for as long as it is reasonably required for the relevant purpose.

Updates to this policy

We may update this Cookies Policy when our website, technologies, service providers, legal obligations or business practices change. The updated version will be published on this page with a revised date where appropriate. Changes take effect when posted unless a different effective date is stated. We encourage you to review this page periodically so you understand how cookies are used.

If you have questions about this Cookies Policy, your privacy choices or the handling of information collected through cookies, please use the contact or support options made available on the Lucky Dreams Casino website. We will handle enquiries in accordance with our Privacy Policy and applicable requirements.