Privacy Policy

This Privacy Policy explains how Lucky Dreams Casino may collect, use, store and protect personal information when you visit our website, create or use an account, contact support or otherwise interact with our services. We aim to handle information fairly, transparently and securely, in accordance with applicable privacy requirements. By using the website, you acknowledge that your information may be handled as described in this policy.

Lucky Dreams Casino operates under a licence issued by the Curaçao Gaming Authority. All player data and financial transactions are protected by SSL encryption technology.

Information we may collect

The information we handle depends on how you use Lucky Dreams Casino and the services available to you. We try to collect information that is reasonably necessary for operating an online casino, supporting players, meeting legal responsibilities and protecting the website. Information may be collected directly from you, automatically from your device, or from service providers and verification partners where this is permitted.

Account and identity information

When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, username, account preferences and login information. We may also collect information needed to confirm that you are eligible to use the services and that your account information is accurate.

Verification information

To support identity, age, security and anti-fraud checks, we may request verification documents or other evidence. This can include identification documents, proof of address, information about the source or use of funds, and records relating to account activity. Verification information is handled for these purposes and may be reviewed by authorised personnel or specialist service providers.

Payment and transaction information

We may receive and maintain records about deposits, withdrawals, payments, refunds, account balances, game activity and related transactions. Payment providers may process payment details directly. We generally handle the transaction information needed to confirm payments, prevent misuse, resolve disputes, provide support and meet applicable obligations.

Technical, device and usage information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and interactions with the website. This information can help us keep the website secure, understand performance, diagnose faults and improve the player experience.

How we use personal information

We use personal information for purposes connected with providing and administering our services. Depending on the circumstances, this may include the following:

Creating, maintaining and securing your player account.
Processing and recording deposits, withdrawals and other transactions.
Confirming identity, age and eligibility to use the website.
Performing anti-fraud, anti-money laundering, security and responsible gambling checks.
Communicating with you about your account, transactions, verification requests, service updates and support enquiries.
Responding to complaints, questions and requests for assistance.
Detecting, investigating and preventing unauthorised access, suspicious activity, cheating, abuse and other prohibited conduct.
Operating, testing, maintaining and improving the website, games and related services.
Understanding website usage and producing aggregated or statistical information.
Sending marketing communications where permitted and where you have provided any consent required.
Complying with legal, regulatory, court or other lawful requirements.
Establishing, exercising or defending legal rights and managing disputes.

We may use automated tools to help identify unusual activity, security risks or information that needs further review. Where appropriate, additional checks or human review may be used before an account or transaction decision is finalised. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.

Marketing communications

If you agree to receive promotional messages, we may use your contact details to send information about products, features, offers or other updates. You can withdraw your consent to marketing at any time by using an unsubscribe option in a message, changing available account preferences or contacting us. Service and account messages may still be sent when they are necessary to administer your account, complete a transaction, address security matters or meet an obligation.

Cookies, sharing and information security

Cookies and similar technologies

Lucky Dreams Casino may use cookies and similar technologies to remember settings, keep sessions working, support account security, measure website performance and understand how visitors use the website. Some cookies may be placed by service providers that help operate analytics, security, payments or other website functions. Cookies may be temporary or remain on your device for longer, depending on their purpose.

You can manage, restrict or delete cookies through your browser settings. Blocking some cookies may affect website features, account access or the way services operate. Your browser may also provide controls for notifications, stored website data and similar technologies.

When information may be shared

We may share relevant information with trusted providers that help deliver the website and its services. These providers may support payment processing, identity and age verification, fraud prevention, technology, hosting, customer support, communications, analytics, security or professional services. They are expected to handle information only for authorised purposes and in accordance with appropriate confidentiality and security requirements.

Information may also be shared where necessary to comply with a lawful request, protect players or the website, investigate suspected unlawful or prohibited activity, enforce applicable terms, manage a dispute, or protect legal rights. We may share information in connection with a business change, such as a restructuring or transfer, subject to appropriate protections. We do not sell personal information as a general business practice.

Security and overseas handling

We use reasonable administrative, technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure transmission and staff or provider procedures. No website or electronic transmission can be guaranteed to be completely secure, so you should protect your login details and contact us promptly if you believe your account has been compromised.

Some service providers may process or store information outside Australia. Where this occurs, appropriate steps are taken to support secure handling and to meet applicable privacy requirements. Access to information is limited to people and providers who need it for authorised purposes.

Your privacy rights and data requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where deletion is available, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or raise a privacy concern.

How to make a request

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@luckydreamscasino.wtf. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may need to verify your identity before releasing, changing or deleting information. This is a security measure designed to prevent unauthorised requests.

We will consider and respond to privacy requests within a reasonable period and in accordance with applicable requirements. Some requests may be limited or declined where we are permitted or required to keep information, where responding would affect another person's privacy, or where the information is needed for security, legal, dispute or record-keeping purposes. If we cannot complete a request, we will generally explain the reason where appropriate.

Retention and account closure

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some records must be kept for a period required by law even after an account is closed. These records may include identity, verification, payment, transaction, security and communications information. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our procedures.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The updated version will be made available on this page and will apply from its stated effective date or, if no date is shown, from publication. We encourage you to review this page periodically so you remain informed about how personal information is handled.